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Shipping
Orders placed by 12:00pm (CST) are usually shipped the same or next order processing business day. During the busy season (Mid August through January), we may experience some seasonal delays in processing. All orders ship out UPS Ground, Fed-Ex Ground /or/ Home Delivery, or USPS Priority Mail. Faster shipping methods are also available to most areas (higher costs do apply).
Orders to Hawaii, Alaska, Canada, Puerto Rico, and APO/FPO addresses are shipped via USPS Priority Mail Insured. Nu-Scents reserves the right to add on insurance coverage at the customers expense.
NOTE: The shipping option “Cust P/U McHenry IL” means the customer will pick up the order at our warehouse in Illinois (see “Pick Up Orders” for more information).
We DO NOT ship orders COLLECT (COD).
Shipping charges are determined by the weight of the package(s) and the destination zip code when it is manifested in our shipping system, along with a $5.00 minimum handling fee. When ordering online, the shipping amount shown during check out is only an estimated charge. It does not necessarily represent the UPS, FED-EX and USPS published rates. Actual rates charged by UPS, FED-EX and USPS may vary. Nu-Scents reserves the right to charge the full shipping amount to the customer's credit/debit card or Paypal account.
When an order ships, UPS, FED-EX or USPS will send a shipping confirmation via email with a tracking number.
Packages are sent to the "Ship To" address provided when the order is submitted. If this address is submitted incorrectly, or the customer has the package rerouted by UPS, there will be an address correction charge. The customer is responsible for the $5.00 per box UPS address correction fee and $10.00 per box FED-EX address correction fee. Nu-Scents reserves the right to charge the customer for these fees as soon as UPS or FED-EX notifies us of them.
Any packages returned to Nu-Scents (by UPS, FED-EX or USPS) due to an incomplete address will maintain additional shipping charges to re-ship the order.
For questions regarding holiday shipping schedules please use the links below:
FedEx Holiday Shipping Schedule
UPS Holiday Shipping Schedule
